3 weeks in and calls and facetime issues

Do you and your sister live in the same place, ​@Sairam? 

You might have a damaged or faulty iD SIM in your phone, which can affect calls, texts and mobile data. 

Hello! Actually we live in two different areas. I live outside london and she is central. 

You area might be affected network problems, ​@Sairam. 

Does your phone with the iD SIM work in your sister’s location? 

Check you area for network faults, online using your postcode using the following link: 

https://www.three.co.uk/support/network-and-coverage/coverage?tab=2 

It stated that the 4G is working great in my area on the checker. I will actually see tomorrow at my sister’s location if it is any different.

Thanks for the help !🙏🏽

Okay, but make sure you check Network status, not Coverage, at your postcode location, ​@Sairam. 

Thank you! I sure will and will be here again for clarity. 👍🏽

Hello ​@Sairam 

Thank you for getting in touch with us here on the community. 

We are very sorry to hear you are experiencing issues with the service cutting out. 

Please do let us know if you are able to test the service in another area and if you have the same issue. 

Also, please let us know if you are only using the service on 4G at the time or if it switches to 5G at all. 

Thanks, 

Nat 

Hello All,

I have been advised by others to ask for a physical sim as I have an eSIM. Will that make any difference? 

Hey there ​@Sairam, it’s certainly worth a try.

Thank you,

Tyler

Hello everyone 

How can I request a physical sim?

the Chat Agents keep telling me to go to network settings and reset to recognise new sim but I don’t think they understand…

Hi ​@Sairam 

Thanks for getting back in touch. 

A physical SIM can be ordered by us and this will arrive via DPD or you can visit a Curry’s store with ID and pick one up on the same day. 

Please let us know how you wish to proceed. 

Nat 

Hello! 

Thank you for your suggestions. 

Will there be a cost for delivery of the sim to the home or to the store?

Best,

Sai 

No cost to you Sai.

Delivery to your home can take around 3 days give or take a day.

Currys have them in stock so you’d get one there and then.

How was reception at your sister’s location, ​@Sairam? Any better than at your home location? 

Have you checked expected coverage by using the OFCOM mobile coverage checker?

https://checker.ofcom.org.uk/en-gb/mobile-coverage

Hello! 
It wasn’t any better tbh at my sister’s.

I have no WhatsApp connection on the outside at all. 

Amazing.

What is the process to order? 
Best,

Sai 

There is a request a replacement SIM facility on the app or online account portal

Plan → scroll down to SIM & phone management → Request a replacement SIM

For Currys you just walk in and ask - take some form of identification

Or should either not work then live chat

Their Live Chat team are available 9am - 8pm Monday to Friday,  and 9am - 6pm Saturday, Sunday, and Bank Holidays - www.idmobile.co.uk/live-chat - after filling out the required fields type talk to person to bypass their automated chat bot (this is a typing based format only)

Or their socials - Tag @iD Mobile on Facebook / @iD_Mobile_UK on X

Thanks so much ! 
I will try it and be back here if any issues ! 👍🏽

Thank you everyone. 
 

Best,

Sai 

Hi ​@Sairam 

Please do let us know how you get on. 

Thank you ​@andewhite and ​@Daz_S for your assistance. 

Nat 

Dear All,

I am back.

it was fine for a while but now phone calls drop again and recruiters can’t get in touch with me as they can’t hear me.

i did all the network settings etc..

I am fed up. It’s a network issues for sure. 
 

I don’t know what to do anymore…

Hi ​@Sairam,

Sorry to hear that you are still having issues.

I’m guessing that you are using the services with the new SIM?

Does coverage improve away from home? We’ll PM you once you back to us and confirm that it a replacement SIM, if not we would advise that you obtain a new one.

Kash

Hello !

I have tried everything.

A replacement sim. Network settings. Reaching out on ID chat/community for advice Etc etc.

i don’t know what to do . This is so frustrating….

Thank you ​@Sairam 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thanks

Natalie