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500 internal server error when upgrading

Hi. Every time I try to complete my upgrade I am getting an internal server error 500.

I have cleared browser history and cache and it has not worked. Also attempted on 3 different devices. Anyone have any ideas?

Thanks

Best answer by andewhite

Perhaps discuss your upgrade options with the iD sales team on 020 7139 1397, @Steven Presley @Karen Lawrence.

The sales team are available between 9am - 6pm.

Hi

I'm having exactly the same issue. Hope someone can help.

+26

Perhaps discuss your upgrade options with the iD sales team on 020 7139 1397, @Steven Presley @Karen Lawrence.

The sales team are available between 9am - 6pm.

Forum member (non-iD).

+24

Hey there @Steven Presley & @Karen Lawrence, welcome both to Community!

Please try the following:

If still no luck, as kindly advised by @andewhite, you can call the sales team on the phone number provided above.

Thank you,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Here’s an idea @iD Mobile , maybe fix the issue!

Rich Text Editor, editor1

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