Skip to main content

Hi. Every time I try to complete my upgrade I am getting an internal server error 500.

I have cleared browser history and cache and it has not worked. Also attempted on 3 different devices.  Anyone have any ideas? 

Thanks 

Hi

I'm having exactly the same issue.  Hope someone can help.

 

Perhaps discuss your upgrade options with the iD sales team on 020 7139 1397, @Steven Presley @Karen Lawrence. 

The sales team are available between 9am - 6pm. 

Hey there @Steven Presley & @Karen Lawrence, welcome both to Community!

 

Please try the following:

 

  1. Via both the app and website
  2. Clearing cache/cookies on the browser
  3. Try different browsers
  4. Try via a different device

If still no luck, as kindly advised by @andewhite, you can call the sales team on the phone number provided above.

 

Thank you,

Tyler

Here’s an idea @iD Mobile , maybe fix the issue!

Reply


Terms & Conditions