access mobile service

Hi there ​@olivia6965 

Being as your number switched yesterday and is now with iD, have you enabled roaming on the account and the phone?

(although saying that there might be other factors, being as the phone isn’t currently in the UK, why it now doesn’t work)

Many thanks for your response, yes roaming is enabled. I’m home tomorrow and will see if it connects when home - if not not sure what to do 

I personally would flight/airplane mode the phone until you’re back on UK soil. If it latches on to satellite and/or ferry services whilst on your way back it could get rather expensive.

Hi, I’m home, have removed and replaced the sim, forced the phone to shut down, but it’s still not connecting

I’ve just replied on the other topic.

Try a network settings reset. This removes any saved WiFi networks, possibly saved Bluetooth connections and the mobile data - it does not delete your content.

Then see if the phone shows any signal. You’d then need to reconnect to WiFi networks.

I think I’ve sorted it, it was the primary and secondary sims I think 

That’ll do it Olivia.

iD prefer their SIM in slot 1 (If I’d known you had 2 SIMs in sooner we probably could’ve sorted this out quicker, but no problem)

And some leave their old SIM until it shows no service, then eject that one and put the new one in. Others put their new one in (sounds like what you’ve done) and watched the old one ‘die off’ and then in theory the new one should spring into life - if it wasn’t for iD’s slot 1 preference you possibly would’ve been okay (with a restart).

So your number is now showing on the phone and any phone number based apps?

Strangely I didn’t have 2 sims, I had my old phone with the original sim in them the new one, but I think the phones were linked .. anyway when the number transferred over it went as a travel sim and the primary had no number allocated,. However all seems to be working fine now! Many thanks for your help with this - much appreciated