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Account is not recognising my number

A
New
 Contributor

I am trying to register my number onto my account but the website is not recognising my ID number, does anyone know how I can resolve this?

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • October 5, 2024

    Hi @Amber Lauren 

     

    Are you in the process of transferring a number over to iD Mobile?

     

    Are you still having this issue?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New
 Contributor
    • Amber Lauren
    • Author
    • New
 Contributor
    • 1 reply
    • October 6, 2024

    Hi, I've had my number switched over for about 3 months now. I have tried both my ID original number and my transferred number.

    Yes still having issues. 

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1848 replies
    • October 9, 2024

    @Amber Lauren - 

    I’ve sent you a Private Message. Thanks.

    iD Community Manager

    Reply.


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