I activated my sons new sim and its somehow blocked mine now i have no network registered what do i do?

Hi @Vicky Pucill 

Are you sure you didn’t activate a replacement SIM to your account instead of your Son’s?

Tom

Today I got a text message from ID mobile telling me that my SIM would soon be activated. 

My contract is 20 months old and I’ve never had a message like this before

I then lost mobile signal and can only use my phone at home/with wifi.

What do i do? There have been suggestions this could be fraud?

Hey there @Andrea Mazingham, this is likely PAC fraud, we apologise for this. Please contact our live-chat immediately so they can report this, and block the new eSIM and send you a new SIM card:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Many Thanks and I was hacked….please check your bank accounts if this happens to you.

The id Chat on messenger worked really well as had this although it did happen 24 hours ago and I’ve just managed to solve it with your help 

Hi @Andrea Mazingham 

Thank you for taking the time to update the thread and let us know this has now been resolved. 

Please do reach out if you require any further assistance. 

Thanks, 

Nat 

I have transferred my number to ID mobile - 

move has texts saying it’s complete. The internet is working but calls and texts aren’t even though I it says I have full signal. Please advise 

@Jonathan Bulmer 

It could be this?

Have a read and check your phone is set correctly.

HTH

Hi, I have activated my sim and other handsets have lost signal. Plz help my email 

Hi ​@Akash Hussein,

Welcome to the Community!

One number can only be active on one SIM at a time.

Do the other handsets have different iD Mobile numbers associated with them?

It’s strange that it would cause issues with your other numbers if so.

I would advise that you contact our Live Chat Team and they can check this out for you.

https://www.idmobile.co.uk/live-chat

Kash