Active a sim

  • 26 December 2018
  • 5 replies
  • 124 views
S
I've ordered a new SIM card as my last one was lost but I need to active it

5 replies

terrywebbs
Rank
Userlevel 7
Badge +10
Welcome to the ID Community,

Activating a replacement SIM.

If you’ve got a replacement SIM because your old one was lost, stolen, damaged or the wrong size, click on the webchat button below to speak to one of our Live Chat agents. Tell them you’d like to process a SIM swap, and they’ll happily take you through the process.
Please have your account details and SIM card number to hand (see ‘Your SIM card number’ below for details on how to find it).

Click on the web chat button in the below link:
https://www.idmobile.co.uk/help-and-advice/contact-us
A factory reset is a quick fix, not a solution. If 80% of problems can be resolved by turning a device off and back on, we then have 20% to solve.
Nicola1985#
Rank

My SIM card number

Nicola1985#
Rank

What is my replacement SIM card number

Nicola1985#
Rank

Sorry, I mean where is my new phone number located

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Nicola1985# 

If you have been sent a replacement sim, the mobile number for the sim will be on the sim card pack you will have received. Are you trying to activate the new sim you have received so you can do a sim swap?

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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