Question

All fields are mandatory - PAC code

  • 15 June 2021
  • 1 reply
  • 32 views
L
Rank

I’m trying to switch my current number to ID mobile. I’ve received my PAC code and filling in everything correctly that the website tells me I need to but it’s just saying all fields mandatory??? Any ideas? 

1 reply

Rory
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Userlevel 4
Badge +6

Hi @Laurac14, welcome to iD Mobile! Just to confirm, are you filling out the form here? https://switching.idmobile.co.uk/

If you pasted the PAC in, try typing it manually instead. Same goes for all forms. Watch out for any rogue spaces at the start and/or end of each field, too.

Try clearing your browser’s cache, and if that fails, try with a different device or browser.

If you’re still having no joy, just reply to this post and we’ll get it sorted for you.

 

Thank you,

Rory

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