app

Mine has refused to acknowledge  me sonce they updated the app, doesn't  recognise my name, number or date of birth or combination of all 3.

Customer  support is non existant now looking for a new reliable provider

Hi @Yamman726 @Drone On,

Welcome to the Community!

Sorry to hear about this and we can certainly take a look into it.

Can you advise if you are still having the issues?

Are you able to log into your account online?

Please let us know and we can PM you.

Kash

Not anymore as I am no longer an iD customer due the the abysmal customer service and lack of interest by iD.

This is the shoddiest company I have had the misfortune to get involved with.

Just hope for a why are you leaving survey lol

Hi @Yamman726 

We had showed interest here above, we wanted to look into this for you.

Sorry to hear you’ve left, best of luck with a new provider.

Tom

Thank you, the integrity of this group was never in question.

My decision to go elsewhere was purely down to the unprofessional and abysmal conduct of iD.

Oh and to make matters worse it took over two hours of "customer service live chat" just to confirm  that my old account was closed.  This is something that should really have taken five minutes. 

Not sorry to have left, only sorry it took me so long

Hi @Yamman726,

I’m very sorry to hear that.

We can certainly pass on any feedback that you have to be reviewed internally.

Please let us know if you would like us to get it looked into and we can PM you.

Kash