I am receiving the below when trying to register for the app. the details i have entered are correct and is the correct last name, dob & mob number. please help
I am receiving the below when trying to register for the app. the details i have entered are correct and is the correct last name, dob & mob number. please help
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi
I am also having this issue. Trying to get into my account to solve an issue I'm currently having with my contract phone and I am having the same message pop up.
I am having trouble I contacted you through live chat and it’s still not resolved how are we supposed to manage our accounts when it doesn’t recognise our numbers…. Shocking customer service I’m thinking of leaving!!!
Hi
Sorry to hear this, do you still require assistance with this?
Please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
I am also having this same problem and don't know how to resolve it. It has happened since I switched to a new contract (via the ID mobile app) when my last contract ended but I haven't changed my number.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Same issue here
Hi
I would advise contacting our Live Chat Team via the link below:
https://www.idmobile.co.uk/live-chat
If you still require assistance, please let us know.
Kash
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