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Euroboy
Active Contributor
Euroboy
Active Contributor
June 30, 2025
Solved

Apple Music/Arcade Offer - UID Missing or incorrect

  • June 30, 2025
  • 77 replies
  • 870 views

Have received the joining offer for Apple. Apple TV worked fine but Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please send me a private message to advise. Many thanks in advance. 

    Best answer by Anika A

    Hi ​@Euroboy 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

    77 replies

    iD Mobile Employee
    Anika AAnswer
    iD Mobile Employee
    July 1, 2025

    Hi ​@Euroboy 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Euroboy
      Active Contributor
      EuroboyAuthor
      Active Contributor
      July 1, 2025

      Many thanks

        New Contributor
        Innescal89
        New Contributor
        July 2, 2025

        I am also having the exact same issue. Could you advise how to get the problem resolved?

          Tyler C
          iD Mobile Employee
          Tyler C
          iD Mobile Employee
          July 2, 2025

          You’re very welcome ​@Euroboy!

           

          Kind regards,

          Tyler

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
          Euroboy
          Active Contributor
          EuroboyAuthor
          Active Contributor
          July 2, 2025

          I am also having the exact same issue. Could you advise how to get the problem resolved?


          Ask them to send you a Private Message and they will send you a new link. 

            New Contributor
            AirbusX
            New Contributor
            July 2, 2025

            Having the same issue as well. When clicking through get the “UID Missing or incorrect.” message

            Tyler C
            iD Mobile Employee
            Tyler C
            iD Mobile Employee
            July 2, 2025

            Hey there ​@Innescal89, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

             

            To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

             

            Alternatively, if you are currently logged in, you can use the following link:

             

            https://community.idmobile.co.uk/inbox/overview

             

            Thanks,

            Tyler

            Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
              Tyler C
              iD Mobile Employee
              Tyler C
              iD Mobile Employee
              July 2, 2025

              Hey there ​@AirbusX, sorry to hear that. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

               

              To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

               

              Alternatively, if you are currently logged in, you can use the following link:

               

              https://community.idmobile.co.uk/inbox/overview

               

              Thanks,

              Tyler

              Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
              New Contributor
              AsifK9124
              New Contributor
              July 9, 2025

              Hi,

               

              I signed up to ID Mobile last week and I am also experiencing the same issue 

               

              Best 

              Tyler C
              iD Mobile Employee
              Tyler C
              iD Mobile Employee
              July 9, 2025

              Hey there ​@AsifK9124, please confirm which issue you’re having out of these:

               

              1. You’re awaiting to receive the email with the promotions attached?
              2. The codes/links state “Incorrect UID” when clicked on?
              3. The codes/links say they’ve “expired” when clicked on?

               

              Thanks,

              Tyler

              Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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