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Apple Music/Arcade Offer - UID Missing or incorrect

Forum|Forum|1 year ago
June 30, 2025
77 replies
870 views

Have received the joining offer for Apple. Apple TV worked fine but Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please send me a private message to advise. Many thanks in advance.

Best answer by Anika A

Hi @Euroboy

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

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N

nlhhere

New Contributor

I am also receiving the message “incorrect UID”. Please could you resolve

A

AsifK9124

New Contributor

Hi tyler,

Apologies Point 2 is the issue

Tyler C

iD Mobile Employee

Hey there @nlhhere, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @AsifK9124, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Art318

New Contributor

Hi,

I’m experiencing the same issue regarding trying to redeem Apple Music. Please help.

Thanks.

Tyler C

iD Mobile Employee

Hey there @Art318, is that the incorrect UID issue please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Art318

New Contributor

Hi Tyler, yes, it says UID missing or incorrect. Please see the screenshot below.

Tyler C

iD Mobile Employee

Sorry to hear that @Art318. Have you tried via different browsers and different devices? If no luck, let us know and we’ll PM you.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Art318

New Contributor

Hi Tyler, I’ve tried different browsers as well as different computers. Unfortunately, the same result appears. Please advise further. Thanks.

Tyler C

iD Mobile Employee

Hey there @Art318, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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