I responded to your message almost immediately, twice. It’s been hours and still waiting for a response

Hi ​@qtrust 

We’ll be in touch as soon as possible.

Thank you for your patience.

Anika

Can someone please help me? Waiting a day for answers isn’t very helpful. 
Thanks 

Hi ​@qtrust 

We’re sorry about that.

If you need an instant response, we would recommend contacting our Live chat team on the link below:

https://www.idmobile.co.uk/live-chat

Anika

I am also please experiencing the same uid issue, could you help me resolve it? 
Thank you

Hey there ​@hnfk, sorry to hear that. To confirm, it’s the missing/incorrect UID error you’re receiving?

If so, we’ll drop you a PM shortly once confirmed.

Thanks,

Tyler

Hey guys, im also facing the exact same problem. when i clik on the redeem link (apple music), it says “UID Missing or incorrect.”, please help 

Hey there ​@wlfy, sorry to hear that. Does it do the same via other browsers and/or another device?

Thanks,

Tyler

yes, same on every devices. ​@Tyler C 

​Hi @Tyler C  ,

Yes it is that error I am getting

Hey there ​@wlfy, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Hello, sorry this may seem like deja vu but I too am unable to redeem my free Apple Music and Apple TV subscription because when I click the like I get the following message:UID Missing or incorrect. I presume this is because the link expired as I joined iD Mobile in May. Thanks in advance, Richard

Can you please send a private message as I am experiencing the same ‘UID Missing or incorrect’ issue.

Thank you

I’m having the same issue trying to access Apple Music.  Can you help me please?

I’m having the same issue with Apple Music.  Please help.

Hey there ​@Richard_Andrews, ​@Philip Greenwood & ​@Ewa Farmer, sorry to hear that.

In that case, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Hello,

I’ve activated my SIM recently and have been trying to redeem the Apple Music or Apple Arcade offer - getting the UID missing or incorrect error when clicking the link from the iDMobile email.  Please help.

Thanks,

Sean

I am also getting the UID missing or incorrect error when clicking the link from the iDMobile email.  Can I please get help.

Hi ​@sclayton68,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi ​@l33g0dw1n,

Which Apple services are you having issues with?

Kash

Hi, 

I’m having the same issue with Apple Music. Joined on 23rd July, and getting the same UID message as others on here. 

Hey there ​@BexW, sorry to hear that. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Hi.

I also am having this problem as others in this thread and can’t sign up for any of these apple services due to the UID missing or incorrect.  Have tried it through different browsers etc but the problem persists.

Thanks in advance for any help to resolve.

Sorry to hear this ​@italianouk 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

I am having the exact same issue UID missing or incorrect