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Apple Music/Arcade Offer - UID Missing or incorrect

Forum|Forum|1 year ago
June 30, 2025
77 replies
870 views

Have received the joining offer for Apple. Apple TV worked fine but Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please send me a private message to advise. Many thanks in advance.

Best answer by Anika A

Hi @Euroboy

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

Show previous replies

Z

Zakog

New Contributor

Hi I am having the same UID missing or incorrect issue, can I have some assistance?

Tom

iD Mobile Employee

Hi @Zakog

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Q

qtrust

New Contributor

Hi @Euroboy

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

Hi,

I’m having this issue, too when I click on the link to redeem Apple Music and Arcade.

Can you please help?

Q

qtrust

New Contributor

Hi,

I’m having this issue, too when I click on the link to redeem Apple Music and Arcade.

Can you please help?

Siân W

iD Mobile Employee

Hi @qtrust

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Q

qtrust

New Contributor

I responded to your message almost immediately, twice. It’s been hours and still waiting for a response

A

Anika A

iD Mobile Employee

Hi @qtrust

We’ll be in touch as soon as possible.

Thank you for your patience.

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Q

qtrust

New Contributor

Can someone please help me? Waiting a day for answers isn’t very helpful.
Thanks

A

Anika A

iD Mobile Employee

Hi @qtrust

We’re sorry about that.

If you need an instant response, we would recommend contacting our Live chat team on the link below:

https://www.idmobile.co.uk/live-chat

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

hnfk

New Contributor

I am also please experiencing the same uid issue, could you help me resolve it?
Thank you

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Apple Music/Arcade Offer - UID Missing or incorrect

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