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Apple Music/Arcade Offer - UID Missing or incorrect

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Have received the joining offer for Apple. Apple TV worked fine but Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please send me a private message to advise. Many thanks in advance.

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Anika AAnswer

iD Mobile Employee

Hi @Euroboy

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

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Tyler C

iD Mobile Employee

Hey there @hnfk, sorry to hear that. To confirm, it’s the missing/incorrect UID error you’re receiving?

If so, we’ll drop you a PM shortly once confirmed.

Thanks,

Tyler

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W

wlfy

New Contributor

Hey guys, im also facing the exact same problem. when i clik on the redeem link (apple music), it says “UID Missing or incorrect.”, please help

Tyler C

iD Mobile Employee

Hey there @wlfy, sorry to hear that. Does it do the same via other browsers and/or another device?

Thanks,

Tyler

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W

wlfy

New Contributor

yes, same on every devices. @Tyler C

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hnfk

New Contributor

Hi @Tyler C ,

Yes it is that error I am getting

Tyler C

iD Mobile Employee

Hey there @wlfy, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

Richard_Andrews

New Contributor

Hello, sorry this may seem like deja vu but I too am unable to redeem my free Apple Music and Apple TV subscription because when I click the like I get the following message:UID Missing or incorrect. I presume this is because the link expired as I joined iD Mobile in May. Thanks in advance, Richard

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Philip Greenwood

Active Contributor

Can you please send a private message as I am experiencing the same ‘UID Missing or incorrect’ issue.

Thank you

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Ewa Farmer

New Contributor

I’m having the same issue trying to access Apple Music. Can you help me please?

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Ewa Farmer

New Contributor