Hey there ​@Richard_Andrews, ​@Philip Greenwood & ​@Ewa Farmer, sorry to hear that.

In that case, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

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Thanks,

Tyler

Hello,

I’ve activated my SIM recently and have been trying to redeem the Apple Music or Apple Arcade offer - getting the UID missing or incorrect error when clicking the link from the iDMobile email.  Please help.

Thanks,

Sean

I am also getting the UID missing or incorrect error when clicking the link from the iDMobile email.  Can I please get help.

Hi ​@sclayton68,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi ​@l33g0dw1n,

Which Apple services are you having issues with?

Kash

Hi, 

I’m having the same issue with Apple Music. Joined on 23rd July, and getting the same UID message as others on here. 

Hey there ​@BexW, sorry to hear that. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

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Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Hi.

I also am having this problem as others in this thread and can’t sign up for any of these apple services due to the UID missing or incorrect.  Have tried it through different browsers etc but the problem persists.

Thanks in advance for any help to resolve.

Sorry to hear this ​@italianouk 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

I am having the exact same issue UID missing or incorrect