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Apple Music/Arcade Offer - UID Missing or incorrect

Forum|Forum|1 year ago
June 30, 2025
77 replies
870 views

Have received the joining offer for Apple. Apple TV worked fine but Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please send me a private message to advise. Many thanks in advance.

Best answer by Anika A

Hi @Euroboy

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

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Siân W

iD Mobile Employee

Thanks for reaching out @HSalami

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

Beazle

New Contributor

Hi, I’m having the same error message as others

Tyler C

iD Mobile Employee

Hi there @Beazle, sorry to hear that. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

wilykat1981

New Contributor

Morning Tyler,

I received the e-mail this morning to claim up to 3 months of TV+, Music and Arcade, however the Music link runs through to UID missing page. Could I please get a new link? The Arcade is not required as I'm not on iOS.

Thank you kindly,

S

stevencath

New Contributor

I have also receiving the message “incorrect UID”. Please could you help me resolve this thanks

Siân W

iD Mobile Employee

Hi @wilykat1981 and @stevencath z

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

wilykat1981

New Contributor

Thank you Siân.

N

NickJoys38

New Contributor

Hi @Euroboy

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

I seem to be having the same issue as well ☹️

Kash M

iD Mobile Employee

Hi @NickJoys38,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kashif

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.