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At my wits End!

Borchy_J
Community Member

I opened a sim only contract with ID and gave them a pac code for my number.  I still have no service after 3 days, just a temporary number.  I have told them I wish to cancel the contract, but as they still haven’t ported the number onto my account, I cant request a pac code to leave.  I’m getting nowhere with customer services.  I feel like I will have to give up my number.

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3 replies

Siân W
iD Mobile Employee
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  • Siân W
  • iD Mobile Employee
  • 1376 replies
  • May 28, 2021

Hi there, I am very sorry to hear this. 

We can certainly get this looked into for you. We will pop you a message now.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
B
Community Member

I can't forward  my pac details on the templated form on the ID Mobile app

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • May 31, 2021

Hi @Brief Scrutini,

Are you trying to input your PAC code details given to you by a previous network? You can also try using this link if that is the case.

Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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