Question

At my wits End!

  • 27 May 2021
  • 3 replies
  • 68 views
Borchy_J
Rank

I opened a sim only contract with ID and gave them a pac code for my number.  I still have no service after 3 days, just a temporary number.  I have told them I wish to cancel the contract, but as they still haven’t ported the number onto my account, I cant request a pac code to leave.  I’m getting nowhere with customer services.  I feel like I will have to give up my number.

3 replies

Siân
Rank
Userlevel 3
Badge +1

Hi there, I am very sorry to hear this. 

We can certainly get this looked into for you. We will pop you a message now.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

I can't forward  my pac details on the templated form on the ID Mobile app

Ryan
Rank
Userlevel 7
Badge +9

Hi @Brief Scrutini,

Are you trying to input your PAC code details given to you by a previous network? You can also try using this link if that is the case.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

Reply