Hi I’ve just signed up to Id Mobile and got my PAC code from EE. However when I attempt to switch to my existing mobile number with the link https://switching.idmobile.co.uk/customerPortInI'm getting something went wrong and it won’t let me switch. Thanks Jessica

Start a live chat session and ask the live chat agent to submit your port request.https://idmobile.co.uk/live-chat

Hi there @jessicaw1972, we hope that @WelshPaulwas able to help.Thanks,Tyler

Attempting to transfer my existing mobile number

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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