Active Contributor

Call Forwarding iPhone 16

Forum|Forum|1 year ago
May 27, 2025
28 replies
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Just got 2 new iPhone 16s for my wife and I and moved from O2 to iD.

Wife works in a school and can no longer make/receive phone calls or messages nor browse the internet within school premises.

Trying to forward her ID number to another sim but failing when using the normal method. Enable Forwarding, enter number, press back, Forwarding switches itself off.

Eventually got calls forwarded using **002*number* but if phone with ID sim is on, it rings there first. If that call is declined it forwards to the other phone.

Am I doing something wrong?

This topic has been closed for replies.

WelshPaul

Platinum  Contributor

Pretty sure it should be *21*[phone number]# to forward all calls.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Steve61Author

Active Contributor

Just tried that - got activation failed message.

**002* is forwarding everything but calls still go to original number and only forward if declined

Siân W

iD Mobile Employee

Call forwarding is indeed a service we offer however this is completely set up in the device itself @Steve61

From the home screen, select the Settings app.

Scroll to and select Apps, then scroll to and select Phone.

Scroll to and select Call Forwarding. Select the Call Forwarding switch to activate call forwarding.

I hope this helps.

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S

Steve61Author

Active Contributor

Hi - thanks for your input.

First thing I tried was to go to settings/apps/phone/call forwarding

Most of the time the little icon just spins and spins. Sometimes the slider button appears.

When it does, I slide it to on the click the Forward To input. I put in a valid number and hit back. When I do, call forwarding immediately switches itself off!

Tried on several iPhones, 11 & 16 and different versions of IOS

Same results every time. Using the **002* code was a last resort.

Tom

iD Mobile Employee

Hi @Steve61

Sorry to hear that, as mentioned call forwarding is set up completely in the device itself, we wouldn’t change anything on our side.

It may be worth contacting Apple directly for support.

Tom

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S

Steve61Author

Active Contributor

Hi Tom.

My understanding is that call forwarding is managed by the carrier. I spoke to Apple who confirmed the same.

i tried my daughters sim in the handset and it worked fine (O2)

S

Steve61Author

Active Contributor

Just to recap.

I have exactly the same issue on 2 IPhone 16 handsets and one iPhone 11 handset when using either of the two iD mobile SIM cards I have.

When I use my daughters O2 SIM card in any of the same 3 phones, call forwarding behaves as it should.

As a final test, I even tried putting the iD mobile SIM card in an Android phone and call forwarding failed there too.

I have spoke to Apple who said that call forwarding is handled by the carrier but they ran through a number of tests before confirming they could find nothing wrong with the handset or OS

i have searched the iD community site and can see that many other people have had the same issue on a wide variety of handsets and operating systems

S

Steve61Author

Active Contributor

I used *002*number* to forward my phone to another number. According to the first screen below, it worked! So, I called my phone and it rang on the handset…. Not on the number I had forwarded it to.

I called *#002# to see what the carrier network said and got the second screen… showing it clearing thinks incoming calls are diverted. But they are not.