Active Contributor

Call Forwarding iPhone 16

Forum|Forum|1 year ago
May 27, 2025
28 replies
550 views

Just got 2 new iPhone 16s for my wife and I and moved from O2 to iD.

Wife works in a school and can no longer make/receive phone calls or messages nor browse the internet within school premises.

Trying to forward her ID number to another sim but failing when using the normal method. Enable Forwarding, enter number, press back, Forwarding switches itself off.

Eventually got calls forwarded using **002*number* but if phone with ID sim is on, it rings there first. If that call is declined it forwards to the other phone.

Am I doing something wrong?

This topic has been closed for replies.

Show previous replies

andewhite

Platinum  Contributor

So…got the Private Message invite 3 days ago. i responded immediately but I have not heard back.

Yesterday I tried online chat again. Was eventually told I needed to get a new SIM card. Done that. No change. The issue is exactly as it was before.

surely someone in iD support can help???

Sounds like O2 has a better signal (than Three UK) within the school buildings.

Perhaps your spouse can use the iD WiFi Calling service within the school buildings - I use WiFi Calling with my iPhone at home, as I’m in a mobile not-spot.

Forum member (non-iD).

S

Steve61Author

Active Contributor

Hi Andewhite - sadly she is a visitor to the school and is not permitted access to the wifi!

We accept that every network will have black spots and use WiFi calling where possible, though our experience over the last couple of weeks suggests Three have many more black spots than others in our area.

However, that aside, the ongoing issue is that Call Forwarding does not work.

Siân W

iD Mobile Employee

Hi @Steve61 sorry for the delay, I can see that we have replied to your message this afternoon.

I’m afraid we can’t always reply straight away.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Steve61Author

Active Contributor

Hi Sian - yes, someone replied today to say responses may be infrequent!!

My experience with other Support groups has been that when they invite you to communicate on a Private Message system it’s because someone has been allocated to look into the issue. Obviously not the case here.

Tom

iD Mobile Employee

Hi @Steve61

We’re looking into the issue and are assisting directly via PMs.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaul

Platinum  Contributor

I finally got around to testing call forwarding on my iPhone 16 Pro with iD Mobile, and I can confirm that I experienced the same issue as you, @Steve61.

Enable Forwarding, enter number, press back, Forwarding switches itself off.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Steve61Author

Active Contributor

The good news is that the “support team” have made some changes… and my phone now works!

However, it seems it is only being fixed on a phone by phone basis as my wife’s phone still has the same issue and the support team apparently cannot tell me what they changed! I have been told that my wife needs to register the issue herself before they can look into it!!

Only a few weeks in to this contract but already regretting the decision. Poor support, terrible signal coverage but too late to back out without a financial penalty

WelshPaul

Platinum  Contributor

I just tested this on my son’s iPhone 16, and his phone does exactly the same thing. Clearly, call forwarding is disabled account-side, and iD Mobile must have enabled it on your account.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tom

iD Mobile Employee

Hi @Steve61

I’m sorry to hear you feel this way, however happy to hear we got it sorted.

If your Wife also needs support, we’ll need them to get in touch with us themselves if they are the named account holder.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Steve61Author

Active Contributor

Tom - I am delighted the problem has been resolved on my phone. I am grateful to whomever has been involved in making it work.

However, it should not have been a problem in the first place. In all the years I have used mobile phones (believe me, it’s many years and in many different parts of the world) I have never encountered this issue.

Many other people on this forum have complained about the same issue. To have to resolve it on an account by account basis seems ridiculous - surely it is a standard feature which should be available to all users right out of the box? And if that is the case, wha can’t iD mobile implement a blanket fix for all customers?

My wife has raised the issue independently but we are wondering if it will take another 4 weeks for her to get a resolution.

With regard to the network coverage, I appreciate that is less of an iD issue and more of a Three issue. Their infrastructure obviously cannot cope with demand. Perhaps once the dust settles from the Voda take over, things will improve there too.