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Question

Can’t access my phone number after switching to iD mobile

  • July 18, 2025
  • 1 reply
  • 116 views
P
Community Member

Hi, my phone number was meant to switch from my old phone and network provider to iD mobile on my new iPhone 15 on 17th July 10pm. But the number has not switched and I cannot access my number on either phone.

I have tried to manually reset the network settings and change my phone number through iPhone Settings but it hasn’t worked.

My new phone is an IPhone 15 iOS 18.5, and I opted to use an eSIM.

    1 reply

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 18, 2025

    Hi ​@PriyanshiAgarwal 

     

    We’re sorry to hear this.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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