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can't find transaction id

  • July 23, 2025
  • 3 replies
  • 82 views

Hi. 

I can't find my email with transaction id to keep my number. Please can you send me this

Thank you

Best answer by andewhite

I need my transaction id to change my number

You can also switch by contacting iD customer support using their online Live Chat service, ​@Eleanor Shepherd

An iD advisor can process your PAC without the transaction ID.

The advisors work until 8pm on weekdays (6pm at weekends) - the iD chat-bot works 24/7. 

Tell the chat-bot you want to “talk to a person”. 

3 replies

I need my transaction id to change my number


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 25, 2025

I need my transaction id to change my number

You can also switch by contacting iD customer support using their online Live Chat service, ​@Eleanor Shepherd

An iD advisor can process your PAC without the transaction ID.

The advisors work until 8pm on weekdays (6pm at weekends) - the iD chat-bot works 24/7. 

Tell the chat-bot you want to “talk to a person”. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2025

Hi there ​@Eleanor Shepherd, we hope the kind advice from ​@andewhite was able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler