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Can't get esim to connect

  • 3 October 2024
  • 4 replies
  • 135 views

I signed up for ID with an eSim 2 days ago. After activating, I haven’t been able to connect of use any of services.

I’m using an iPhone XS. It shows ID and 4G in the corner, but looks like there’s no signal (there is good coverage in my area, and I recently used SMARTY on the same phone). I can’t make calls, text, or use any data. I don’t even know what my number will be, as the listing in my settings is empty.

Has anyone else experienced this? Any ideas how I can get connected?

Many thanks

Best answer by Matthew T

@biglam86 -

Glad Calls and Data are working. There’s a couple of troubleshooting guides for SMS and iMessage (Blue Bubbles):

https://community.idmobile.co.uk/switching-to-id-pac-stac-132/why-do-i-get-a-not-delivered-error-when-i-text-someone-from-my-iphone-57841

Thanks.

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4 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1705 replies
  • October 3, 2024

@biglam86 -

Do you have any other SIMs or eSIMs in your iPhone? Thanks.


  • Author
  • New
 Contributor
  • 2 replies
  • October 3, 2024

Just the ID eSim.


  • Author
  • New
 Contributor
  • 2 replies
  • October 3, 2024

Small update - I found my number in my invoice and added that to phone settings. It’s now connecting, calls and data seem are working, but not texts. Does anyone know if there is additional settings for the texts app somewhere?


Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 1705 replies
  • Answer
  • October 3, 2024

@biglam86 -

Glad Calls and Data are working. There’s a couple of troubleshooting guides for SMS and iMessage (Blue Bubbles):

Thanks.


Reply.