Cancelled direct debit on the way to my switch to ID Mobile

Thanks Tom. Yes the number has now switched/transferred. But my bank told me they definitely hadn’t cancelled the direct debit as only I can cancel a direct debit, so I don’t know why ID told me this on their text. I presume I now have to set up a direct debit again. Not a good start to being with ID.

In the meantime I have had a spurious private message today from someone calling themselves ID Help (who only joined yesterday and has done no other messages) suggesting I text a mobile number with my query. It’s signed ID Support !!!!!!!!

Hi @HollyBlue 

We wouldn’t ask you to text a number for support here, our official channels are here on the community (Employees are noted as such on their profiles), @iD Support, Live Chat, Facebook and Twitter.

If you can tag the account in question, we can look into it.

To re-enable a direct debit, we’d recommend using the iD Mobile app/website.

Tom

Hi Tom

Hope this works 

@Id Help

And thanks for the info.

Hi @HollyBlue 

This user has already been banned, now erased.

Tom

Thanks for letting me know - very pleased to hear that as he/she was clearly trying to pretend to be officially replying from ID Mobile. 

Thank you for bringing that to our attention @HollyBlue . 

Please do let us know if you receive any further messages and we will be able to assist.  

Thanks, 

Nat