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Cancelled direct debit on the way to my switch to ID Mobile

  • 1 October 2024
  • 7 replies
  • 116 views

My phone is supposed to be switched to ID Mobile today (SIM monthly plan) with my phone number from Three being kept. I have inserted the ID Mobile SIM in the phone. I have had a text from ID Mobile telling me my bank has cancelled my direct debit which I set up with the order for the ID SIM - there is no record of this on my bank account. I have just had to set up an ID account using the ID SIM number (which I don’t want to use) and have paid the first instalment as a one off. I don’t want to set up a direct debit again until I know I am being switched to my old phone number. What do I do?

Best answer by Tom

Hi @HollyBlue 

 

If you’ve registered to the app/website using the original iD Mobile number don’t worry, the number will switch soon after the actual number switches over for services.

 

Has your transfer completed yet?

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 4, 2024

Hi @HollyBlue 

 

If you’ve registered to the app/website using the original iD Mobile number don’t worry, the number will switch soon after the actual number switches over for services.

 

Has your transfer completed yet?

 

Tom


  • New
 Contributor
  • October 4, 2024

Thanks Tom. Yes the number has now switched/transferred. But my bank told me they definitely hadn’t cancelled the direct debit as only I can cancel a direct debit, so I don’t know why ID told me this on their text. I presume I now have to set up a direct debit again. Not a good start to being with ID.

In the meantime I have had a spurious private message today from someone calling themselves ID Help (who only joined yesterday and has done no other messages) suggesting I text a mobile number with my query. It’s signed ID Support !!!!!!!!


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 8, 2024

Hi @HollyBlue 

 

We wouldn’t ask you to text a number for support here, our official channels are here on the community (Employees are noted as such on their profiles), @iD Support, Live Chat, Facebook and Twitter.

 

If you can tag the account in question, we can look into it.

 

To re-enable a direct debit, we’d recommend using the iD Mobile app/website.

 

Tom


  • New
 Contributor
  • October 8, 2024

Hi Tom

 

Hope this works 

@Id Help

 

And thanks for the info.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 10, 2024

Hi @HollyBlue 

 

This user has already been banned, now erased.

 

Tom


  • New
 Contributor
  • October 10, 2024

Thanks for letting me know - very pleased to hear that as he/she was clearly trying to pretend to be officially replying from ID Mobile. 


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  • iD Mobile Employee
  • October 14, 2024

Thank you for bringing that to our attention @HollyBlue . 

 

Please do let us know if you receive any further messages and we will be able to assist.  

 

Thanks, 

 

Nat 


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