Cancelled my plan | iD Mobile Community
Skip to main content
Answer

Cancelled my plan

  • March 27, 2025
  • 4 replies
  • 157 views

Ian Robert Jonez 75
New Contributor

Good Morning

I have received an email to say

“We’re sorry but we’ve had to cancel your order (139097660) as it didn’t pass our internal security checks.

Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused.”

 

What happens to my PAC code request with Talk Talk? Will this still be live next Monday?

 

Best answer by JoeKing

@Ian Robert Jonez 75  Hello your PAC code is valid for 30 day's from the date of issue, if it not used within that time your number is still active with your orginal network. If you need a new PAC as the current one my of expired let's say, just request a new one.

 

 

Joe 

4 replies

JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • Answer
  • March 27, 2025

@Ian Robert Jonez 75  Hello your PAC code is valid for 30 day's from the date of issue, if it not used within that time your number is still active with your orginal network. If you need a new PAC as the current one my of expired let's say, just request a new one.

 

 

Joe 


Ian Robert Jonez 75
New Contributor

Ok great, many thanks for the reassurance 

 


JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • March 27, 2025

@Ian Robert Jonez 75 Happy I to assist you and have a good day.

 

 

Joe


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • March 28, 2025

Hey there ​@Ian Robert Jonez 75, we’re glad to hear that ​@JoeKing could support you on this, thank you ​@JoeKing 😀

 

Thanks,

Tyler