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Cannot access voice messages

  • June 27, 2024
  • 1 reply
  • 92 views

Have tried multiple times to input a new PIN number during the automated set-up proceedure so I can hear my voice messages.  The automated voice fails to recognize that I have used the phone’s keypad to type in the number, followed by # as directed.  Keep getting to request to enter the number, I keep putting the number in with the #, in the end the system gives up on me.  Have even tried using a landline, but the automated voice says I have to use my mobile.

 

Does anyone have an idea of what is wrong and how I can move this forward.

Best answer by Kash

Hi @Grahame Aldington,

Welcome to the Community!

Sorry to hear about the issues with your voicemail.

So that this can be checked as soon as possible please can you contact our Live Chat Team.

 

Kash

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Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8133 replies
  • Answer
  • July 9, 2024

Hi @Grahame Aldington,

Welcome to the Community!

Sorry to hear about the issues with your voicemail.

So that this can be checked as soon as possible please can you contact our Live Chat Team.

 

Kash