cannot make calls

Since switching to iD (from Three UK), have you tried restarting the phone with your iD SIM, ​@Joanne Stamps?  

Hi ​@Joanne Stamps 

Welcome and thank you for posting. 

We are sorry to hear you are experiencing issues with the service following the switch. 

Can you please confirm the date for the port and your handset make/model?

Thank you 

Nat 

03/02/25 

iPhone 13 

I have always been with 3 so not had any experience of switching so I have maybe not followed all the instructions but I’m not clear on what is missing 

Have you tried restarting the phone with your iD SIM, ​@Joanne Stamps?  

Have you removed your ‘old’ Three UK SIM from the phone with your iD SIM?

Thank you ​@Joanne Stamps 

If you are still experiencing issues, can you please pop back with the answers to  ​@andewhite’s post?

Thanks for your continued support ​@andewhite 

Nat 

I too have no mobile network after switching from Vodafone. I received email confirmation this morning that switch was complete. Activation day was meant to have been yesterday. 

If your Vodafone SIM has stopped working, sounds like your switch has gone wrong, ​@Janisd.

Your best option now is probably the online iD Live Chat service.

The advisers work until 8pm on weekdays - the bot works 24/7.

• How do I contact iD Mobile? F.A.Q.

I have tried using the automated chat without success. How do I speak to an agent? 

Have you tried telling the 24/7 bot you’d like to “talk to a person”, ​@Janisd?

Yes and its a complete waste of time as you go through the same questions whatever you ask. 

Doesn’t sound ideal, ​@Janisd. 

It may just be a question of asking again, and again, and again - hopefully you’ll get a helpful adviser at some point.

Hello ​@Janisd 

Thanks for getting in touch. 

We apologise for any inconvenience caused by the delay with the switch and for any frustration when using the Live Chat service. 

As a few days have passed since posting, can you please confirm if there have been any changes? 

If not, please do let us know and we will be happy to assist you further from here. 

Thanks, 

Nat