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cant receive calla

  • March 6, 2025
  • 13 replies
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M
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Hi, I’ve recently joined and I can make calls but can’t receive calls !

any help appreciated!

Best answer by MZone

Don’t worry 

Like I said can take up to 10pm tonight to fully complete. Mine did the same and was around 4pm by the time it fully switched. Just keep turning phone off/on and try calling yourself from another phone so you know it’s done. 

    13 replies

    MZone
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    • MZone
    • Platinum 
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    • March 6, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
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    • Malliebruce2025
    • Author
    • Active Contributor
    • March 6, 2025

    Hi,

    no this doesn’t help. I can make calls but I can’t receive any 

    MZone
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    • MZone
    • Platinum 
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    • March 6, 2025

    It’s the same guide for making or receiving calls. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
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    • Malliebruce2025
    • Author
    • Active Contributor
    • March 6, 2025

    I’ve tried everything. Apart from the VoLTE setting, which I can;t find on my Iphone (16 pro)

    MZone
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    • MZone
    • Platinum 
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    • March 6, 2025

    Has it just started to happen? Have you ported your old number across to iD and the port date is today?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
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    • Malliebruce2025
    • Author
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    • March 6, 2025

    Yes, ported over today.

     

    strange I can make calls but not receive calls though 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • March 6, 2025

    Hello ​@Malliebruce2025 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are experiencing issues with receiving calls. 

    To confirm, do you have a port in scheduled? 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
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    • MZone
    • Platinum 
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    • March 6, 2025

    ​@Malliebruce2025 The port can take up to 10pm tonight to fully complete. The situation you’re experiencing is a normal part of the porting process. Keep turning your phone off/on intermittently during this time and eventually it will all work. You should get a SMS when it’s fully complete. If not working by tomorrow morning please post back. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      M
      Active Contributor
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      • Malliebruce2025
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      • Active Contributor
      • March 6, 2025

      Yes, port scheduled today but I recta text saying it had been completed

      MZone
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      • MZone
      • Platinum 
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      • Answer
      • March 6, 2025

      Don’t worry 

      Like I said can take up to 10pm tonight to fully complete. Mine did the same and was around 4pm by the time it fully switched. Just keep turning phone off/on and try calling yourself from another phone so you know it’s done. 

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      M
      Active Contributor
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      • Malliebruce2025
      • Author
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      • March 6, 2025

      It’s now working !

       

      thanks for your help 

        MZone
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        • MZone
        • Platinum 
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        • March 6, 2025

        No worries 😉 

        I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        N
        iD Mobile Employee
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        • Natalie W
        • iD Mobile Employee
        • March 6, 2025

        Glad to hear it is now working ​@Malliebruce2025 

        Please get in touch if you require assistance in the future. 

         

        Natalie 

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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