Having been recommended ID mobile by a friend, I checked out their SIM only deals, having our based a handset. I signed up via mobiles.co.uk (a Currys company) and, at the time of agreeing to the contract, requested a physical SIM. Date was set (1st July) for transfer. However, no physical SIM card arrived. I contacted ID who initially blamed Royal Mail and later told me I had requested and esim (I definitely hadn't). Fastest solution was to agree to receive an esim...which didn't work. A second one was tried. Again it didn't work, though I followed the instructions provided. I was then advised I could either have a physical SIM posted or go to a Currys store - the nearest to me being around a hour and 20 minutes round trip. This all involved repetitive communication via live chat. I'm total I spent approximately 10hours sorting this out. At the point of being once again asked to provide ID, having done so around 3 times already, I'd had enough and asked them to cancel the contract. However you can't cancel the contract via ID, bizarrely, but via the retailer. So another few calls to mobiles.co.uk who tried bunging 15 quid my way (for 10 hours of unnecessary labour - I don't think so) and once again suggested I go to Currys. Having made my mind up I wanted nothing to do with either of these companies, I persisted in requesting cancellation. I was then told that, due to an IT error, the cancellation couldn't be processed. Sales guy once again tried to use this as an opportunity to encourage me to stay, saying the resolution if the IR issue will take me outside the 14 day cooling off period. Knowing this was bullshit (a providers IT problems are not a problem of the customer). I had requested cancellation within the window. I then went to request a PAC. Because it couldn't be texted to my number that ID were unable to activate, I once again needed to provide Identity documents (4th time).  I was also told that, if I use the PAC before the contract is cancelled (remember the IT problem?), I will be charged for the 12 month contract. Back in phone to mobiles.co.uk to ask them to get the cancellation request sorted. Computer is still saying no, though (not my problem). I was then told it will be 3 to 5 working days before cancellation of contract. I was told that, if I did use the PAC, I would need to pay the contract fee and then send this to mobiles.co.uk for refund.  When I requested this in writing, it was refused. Needless to say I'm far from being impressed. Likely to be without a mobile network and the number I've had for about 20 years for around 2 weeks without a single day of working mobile service from ID mobile. Shockingly poor standards