Can ANYONE help. I have recently changed to an ID mobile plan. Everytime I enter my details to start the switch over to keep my old number I get an error message’ oops something went wrong’’I still get the txt from ID to say the switch over will happen but it never does.I have ensured the details are correct and tried the process numerous times now.Coincidentally my daughter is having the exact same issue. We have been trying over a couple of weeks , not only are we now paying for the old provider as well as ID plan, it is beyond frustrating .

Hi thee @wamartin, sorry to hear that. Did you enter your PAC details at checkout when you purchased?Are you using the transaction code beginning with a 4?Thanks,Tyler

Constant error message when trying to choose a switch over date

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