Hi thee ​@wamartin, sorry to hear that. Did you enter your PAC details at checkout when you purchased?

Are you using the transaction code beginning with a 4?

Thanks,

Tyler

No , there was no option to enter the PAC at checkout.

I had followed all instructions to the letter when trying to activate the switch over. 

Just spoke to a member of the Team who is sorting the issue at your end but I am extremely suprised I have had to pay £38 for another SIM to be sent. I have been told this is refundable but it all seems very odd giving my details over the  phones made me quite anxious now. 
Didnt seem to have much choice if I wanted to sort this ongoing problem. 

Anyone else had to do this ?

Hi there ​@wamartin, we would never charge you for a replacement SIM card, let alone £38.00, as our replacement SIM cards are free. Therefore, unless I’m mistaken, you may have been scammed. What team did you speak to via which platform and what was the number if over the phone?

Thanks,

Tyler

Being a new customer I didn’t realise this  also thought private messages and signed off ID support ,  sounded genuine and stated it would be refunded.

They obviously see messages and know the frustration you are feeling and make out trying to help.I am not usually this naive at all.

After the call I felt unsure as well as noticed posts on here regarding this Jeni Glass ( who message was from) and Jason ( who call was from )  contacted bank to cancel card and fraud team but probably not get money back.

I have changed al ID passwords but must admit i am concerned they could have set up new accounts or ordered phones through you in my name now as they obviously got into my account.

The telephone number they used was 07441398649. 

After tha call I felt uneasy and also noticed posts on here mentioning same names Jeni Glas and Jason .

I am not usually this naive they obviously play on your frustrations offering to sort your issues and have done this numerous times so quite proficient obtaining details.

I cancelled my card and contacted bank fraud teams as well as changing ID passwords which they had obviously accessed and now I am very concerned they cohld have set up further accounts using my details, which has happened to others.

i had seen in previous posts you have said you will private message people so when I received a private message it appeared it was genuine. 

obviously lost theayment now and who knows whats to come due to this now. People need to be aware and it should not be able to happen.

Hi there ​@wamartin, thank you for letting us know and we’re very sorry about this. If you’d like us to drop you a PM so we can get further information from yourself to raise to our community team, we can do so, to hopefully prevent this from happening from others?

Sorry once again ​@wamartin, and we hope you can get the money back.

Thanks,

Tyler

I could give further information, as the situations escalated.

obviously I am dubious to message privately now as that is where it all started with a private message amd me beleiving it was an ID team member :(

Hi there ​@wamartin, I completely understand that. As you can see from my tag under my community name, it states iD Mobile employee, which isn’t possible to have if not working for us. We’d also PM you from our iD Support account, and we can clarify when we messaged to confirm it’s us if you’d like?

Thanks,

Tyler