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Debra Lambley
New
 Contributor

I have just got a new contract with your company. I cannot use this phone because the coverage is Useless and I can’t use my phone to call or text. 

Best answer by Tom

Hi @Debra Lambley 

 

Sorry you feel this way, please could you let us know the postcode(s) where you have issues?

 

If you’ve just purchased with us, it’s worth noting that all iD Mobile plans have a cooling off period, if you find the coverage isn’t right for you, you’ll be able to return with your chosen vendor on this basis.

 

Tom

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    3 replies

    Debra Lambley
    New
 Contributor
    • Debra Lambley
    • Author
    • New
 Contributor
    • 1 reply
    • August 28, 2024

    Your signal is diabolical.

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 435 replies
    • August 28, 2024

    Perhaps you should have checked their NETWORK COVERAGE page beforehand?

    https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • Answer
    • September 2, 2024

    Hi @Debra Lambley 

     

    Sorry you feel this way, please could you let us know the postcode(s) where you have issues?

     

    If you’ve just purchased with us, it’s worth noting that all iD Mobile plans have a cooling off period, if you find the coverage isn’t right for you, you’ll be able to return with your chosen vendor on this basis.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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