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coverage

  • August 28, 2024
  • 7 replies
  • 172 views
Debra Lambley
New Contributor

I have just got a new contract with your company. I cannot use this phone because the coverage is Useless and I can’t use my phone to call or text. 

Best answer by Tom

Hi @Debra Lambley 

 

Sorry you feel this way, please could you let us know the postcode(s) where you have issues?

 

If you’ve just purchased with us, it’s worth noting that all iD Mobile plans have a cooling off period, if you find the coverage isn’t right for you, you’ll be able to return with your chosen vendor on this basis.

 

Tom

    7 replies

    Debra Lambley
    New Contributor
    • Debra Lambley
    • Author
    • New Contributor
    • August 28, 2024

    Your signal is diabolical.

    Geluk
    Silver Contributor
    Forum|alt.badge.img+10
    • Geluk
    • Silver Contributor
    • August 28, 2024

    Perhaps you should have checked their NETWORK COVERAGE page beforehand?

    https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • Answer
    • September 2, 2024

    Hi @Debra Lambley 

     

    Sorry you feel this way, please could you let us know the postcode(s) where you have issues?

     

    If you’ve just purchased with us, it’s worth noting that all iD Mobile plans have a cooling off period, if you find the coverage isn’t right for you, you’ll be able to return with your chosen vendor on this basis.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Sebastian Sidyk
    Active Contributor

    Okay, here's that text translated into English, conveying the same frustration and intent:
    "I understand that initially, when you connect a customer to a priority network, it's so you can claim to have a great signal and get them to sign a contract. But what's happening with the internet now is an absolute scandal. It's getting worse every single day. The connection constantly drops. I've never experienced such a bad signal on any network before. That's why we have to part ways. Luckily, I only opted for a monthly payment and a SIM-only plan, so I can cancel anytime."
     

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • July 11, 2025

    Hello ​@Sebastian Sidyk 

     

    Thanks for posting. 

    Are you currently experiencing issues with the service?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Sebastian Sidyk
    Active Contributor

    Yes. But I don't want to talk about it anymore. I've had enough. I'll be looking for a new operator.

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • July 12, 2025

    HI ​@Sebastian Sidyk 

     

    We’re sorry about that.

     

    If you need any further assistance, please let us know!

     

    Anika
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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