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I have just got a new contract with your company. I cannot use this phone because the coverage is Useless and I can’t use my phone to call or text. 

Your signal is diabolical.

Perhaps you should have checked their NETWORK COVERAGE page beforehand?

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Hi @Debra Lambley 

 

Sorry you feel this way, please could you let us know the postcode(s) where you have issues?

 

If you’ve just purchased with us, it’s worth noting that all iD Mobile plans have a cooling off period, if you find the coverage isn’t right for you, you’ll be able to return with your chosen vendor on this basis.

 

Tom

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