Hi ​@Whereismytradeinmoney  had you filled in the relevant form? The Enhanced Trade-In value must be claimed by visiting www.idmobile.co.uk/trade-in and completing a claim form. The claim form must be completed in order for promotional payment to be made.

If so, please let us know and we will get this escalated for you.

Thanks

Hi Sian,

Yes I did complete the form for the trade in at the time.

OK ​@Whereismytradeinmoney 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Just so people are aware, getting up to 3 months now and I still haven't had the additional trade in payment that was supposed to follow shortly after the main period.  A couple of.messages from IDMobile following my initial post but no closer to understanding when I can expect.to receive it......should it take this long.....it shouldnt really should it.

Sorry to hear that ​@Whereismytradeinmoney. We’ll continue via PM.

Thanks,

Tyler

Hi all,  Just to let anyone who picks this thread up that it has been resolved and monies paid, although it did take a few months and Id Mobile team on here chasing it up. 

Hi ​@Whereismytradeinmoney,

Glad to hear that this is resolved.

We are always happy to help.

Kashif

Hi, it's been a couple of weeks since I sent in my trade in, I received the initial payment for the phone value but haven't received any of the promotional payment.

I did fill out the form and everything so I'm wondering when I will be sent that balance.

Hi ​@Jedm 

I’m really sorry to hear that you haven’t received the full trade-in amount that was offered. However, you’ll need to get in touch with Currys directly, as our trade-in service is handled by our sister company, Currys. For any questions or issues relating to your trade-in, please contact them at TradeUpHelp@currys.co.uk.

You can also find more information using the link below:

https://www.idmobile.co.uk/trade-in

Regards,

Gemma M

The iD Mobile Social Media Team

Hi,

I have already contacted the Currys trade up team and I am still awaiting a reply. I would like to have more consistent communication with this and would like to know when I would receive my trade in promotional balance.

Could you please assist me?

Thanks

Hi ​@Jedm ,

To get your trade-in matter resolved more quickly, I recommend visiting your nearest Currys store. The store team can assist with trade-in queries directly and will be able to provide immediate support regarding your promotional balance.

Please bring any relevant details, such as your account information and trade-in confirmation, to help them process your request efficiently.

Lamiya