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I referred my husband and he purchased a mobile plan and phone back in March. On my dashboard it says he is "pending" but he has done all the steps to activate the Currys voucher offer. He has made 2 payments, one in March and one in April but neither of us have received our vouchers. When will we get the vouchers?

Thank you

Hi @Alex1mum

 

Please could you let us know what date you received the email with the following subject;

 

Congratulations NAME, your reward is coming!

 

Tom

Hi

I received that email on 31 March.

Kind regards 

Sandy

Hi @Alex1mum 

 

Thanks for the info, in this case we’d recommend allowing through to 29/06/24 for the vouchers to be sent via email.

 

Tom

Hi

I contacted them again as you suggested. They said they were no longer giving Currys vouchers but instead credited £30 to each of our ID mobile accounts so put us in credit to be deducted from our bills. Not what bi wanted as we wanted to put the vouchers towards something we want but at least they replied.

Hey there @Alex1mum, sorry to hear you didn’t receive what you expected, but glad to hear a resolution was able to occur.

 

Thanks,

Tyler

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