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declined contract with carphone warehouse

  • July 13, 2025
  • 1 reply
  • 964 views
Yolanda North
Community Member

Hello, 

 

I am currently on a Sim only deal with O2 on my iPhone 11. I am looking to upgrade and went into Carphone warehouse to try and buy the iPhone 16 with a ID mobile contact. I was declined in store as I failed the credit check. 
 

I was unsure whether or not my details were put in wrong as I’ve never been denied credit. I did a credit credit myself which showed excellent on the score. 
 

I have never been in debt or have any reason to have a bad credit score. I have never missed any payments with O2 or any other direct debt. 
 

I tried to order the phone and set up the contract through Carphone warehouse online and again it failed the credit check with ID but they did not provide a reason why.
 

I am just wondering if this matter can be resolved somehow? I would really like a contact with ID and get a new phone. 
 

thank you

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • July 14, 2025

    Hi ​@Yolanda North 

     

    Sorry to hear this, unfortunately we can’t give any details on why a credit check may have failed, except that it has or hasn’t.

     

    We won’t be able to change this result, we’d recommend leaving at least 90 days between credit check attempts.

     

    Your credit score being high isn’t a guarantee you’ll pass any credit check.

     

    Tom

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