Error keeping my old number | iD Mobile Community
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Error keeping my old number

  • September 18, 2024
  • 1 reply
  • 116 views

TimmyH
Community Member

Hello

As part of the switch to ID mobile, I've opted to keep my old phone number. I supplied the PAC his seems to have been enacted ok but with the exception when I send a text message people see a different phone number to what I'd expect. Is there a known solution to this?

When I make phone calls or receive texts it comes up as the number I'd expect (ie the number transferred over)

Thanks Tim

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2024

@TimmyH which device are you using? We’ve got various articles on this subject:

 

 

Thanks.