This is the error text: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. 

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us

Hello ​@NastiaR 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues when attempting to request the port. 

Please ensure that your last name and the details of the account are identical when submitting. 

If the details match, please double check your PAC is not expired or has previously already been submitted.

The transaction number should starts with the number 4. If you are unsure on this please let us know. 

Thank you 

Natalie 

Hi Natalie,

thanks for your reply, as I mentioned, all the data is correct, the PAC hasn’t expired or been submitted but I still get the error. 
Can you please advise on how I should proceed to get this resolved as this matter is urgent. 
 

many thanks