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esim activation failure

J
New
 Contributor

Hello.

My wife and I joined ID mobile today and both received an eSIM. We both did exactly the same for the set up on our iPhone 13s, however my set up completed fine but hers didn’t for some reason? There was a buffer wheel for a lot longer than mine and then it said it had failed and to contact the provider. Not a great start! Obviously the QR code is now useless as it has been used or attempted once. Any ideas? Thanks in advance! Mike

Best answer by Tom

Hi ​@JustHutch1979 

 

It may be best to grab a replacement SIM/eSIM.

 

 

Tom

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
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    • April 9, 2025

    Hi ​@JustHutch1979 

     

    It may be best to grab a replacement SIM/eSIM.

     

     

    Tom

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    J
    New
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    • JustHutch1979
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    • April 10, 2025

    Thank you for your help. Turned out a simple reboot of the phone activated the sim. Cheers though!

    Tyler
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    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 12, 2025

    We’re glad to hear! ​@JustHutch1979

     

    Thanks,

    Tyler

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