My partner applied for id mobile psychology monthly contract in currys Bridgend store on Saturday and was declined due to security check only.
I have a contract with you so need some assistance to establish why this failed. This is causing a lot of worry our end
Best answer by Kash
Hi
Welcome to the Community!
As
We use a sales system that takes the personal information you've supplied and cross-checks against criteria set by our Fraud and Loss Prevention team. This Internal Security Check is used to help protect ourselves and our customers against potential loss or fraud.
Should a customer's details flag up as being not accepted against any of these criteria, the order is cancelled and cannot be continued. The system does not tell us what criteria have been flagged against the security check which means we're unable to provide any detail to you as to the reason for this.
In addition, our Fraud and Loss Prevention team would be unable to advise what criteria is checked and what has been failed against. To do so could enable a potential fraudster to bypass these protection systems on future orders, enabling significant loss to be carried out against us or our customers.
Kash
+26Doubtful any business is going to explain why their new customer risk assessment fails,
Bad actors might use details of their procedure to fraudulently obtain handsets, etcetera.
Anyway, current iD mobile policy, means they’ll only discuss issues with the iD account holder or the contract applicant.
+24Hi
Welcome to the Community!
As
We use a sales system that takes the personal information you've supplied and cross-checks against criteria set by our Fraud and Loss Prevention team. This Internal Security Check is used to help protect ourselves and our customers against potential loss or fraud.
Should a customer's details flag up as being not accepted against any of these criteria, the order is cancelled and cannot be continued. The system does not tell us what criteria have been flagged against the security check which means we're unable to provide any detail to you as to the reason for this.
In addition, our Fraud and Loss Prevention team would be unable to advise what criteria is checked and what has been failed against. To do so could enable a potential fraudster to bypass these protection systems on future orders, enabling significant loss to be carried out against us or our customers.
Kash
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