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Have PAC but no Transaction ID

  • October 10, 2024
  • 1 reply
  • 149 views

Hi

i have joined ID and gave my PAC to port my old number. 
 

However on the online form it asks for a Transaction ID. I don’t have any paperwork or “welcome to” correspondence.

 

how do I get this ID number to complete the transfer? 

Best answer by Lauren

Hi @sebsjb, welcome to the community!

Your transaction number will begin with a 4 and should be on one of your welcome emails. However, if you can’t locate this, the live chat team will be able to provide your transaction number.

Live Chat Support | iD Mobile Network

-Lauren

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1 reply

Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • October 12, 2024

Hi @sebsjb, welcome to the community!

Your transaction number will begin with a 4 and should be on one of your welcome emails. However, if you can’t locate this, the live chat team will be able to provide your transaction number.

Live Chat Support | iD Mobile Network

-Lauren