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Question

Havent' received "welcome to ID email"

  • February 23, 2022
  • 1 reply
  • 131 views

Helenm3
Community Member

Hi  - am trying to switch, have direct debit set up, PAC from old network, Sim arrived in post, emails confirming direct debit and order number, but No “welcome to ID” email, which I understand contains my ID number. I need this to do anything, including registering to get access to help. 

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1 reply

Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • February 24, 2022

Hi @Helenm3, if you have the SIM, you can make a call to a friend in order to obtain your iD number. Alternatively, you should be able to find it in your phone’s settings. Google the make and model of your phone + “how to find phone number”.

 

Thank you,

Rory