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Having a trouble to switch my current sim to ID mobile

Forum|Forum|9 months ago
May 19, 2025
2 replies
115 views

Haya Susan Mathew
Community Member

I’ve received my PAC number and entered it along with the other required details, submitting everything as requested. However, I received an error message indicating there’s an issue with the information I provided. I don’t understand what the problem is, as I’ve double-checked everything and confirmed that all the details are correct. I even tried submitting the form from my computer instead of my phone, but the same error still appears.

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @Haya Susan Mathew

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

+22

MZone
Platinum  Contributor
Answer
Forum|Forum|8 months ago
May 19, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @Haya Susan Mathew

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.