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Having a trouble to switch my current sim to ID mobile


I’ve received my PAC number and entered it along with the other required details, submitting everything as requested. However, I received an error message indicating there’s an issue with the information I provided. I don’t understand what the problem is, as I’ve double-checked everything and confirmed that all the details are correct. I even tried submitting the form from my computer instead of my phone, but the same error still appears.

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Haya Susan Mathew   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1207 replies
  • Answer
  • May 19, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Haya Susan Mathew   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4228 replies
  • May 21, 2025

Hey there ​@Haya Susan Mathew, we hope the kind advice from ​@MZone was able to help and the live-chat could help further.

 

If not, please do let us know.

 

Thanks,

Tyler