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Question

having trouble with texts and calls

  • July 4, 2025
  • 1 reply
  • 7 views

When I text my email address is coming up on peoples phones not name or number.

also in mobile service in settings, I have Charleen’s iPhone account and primary, if I’m on one of them (can’t remember which) I can’t make calls!! Please help me!!!!

1 reply

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  • iD Mobile Employee
  • 2349 replies
  • July 21, 2025

Hello ​@CharOhan83 

 

Thank you for getting in touch. 

 

Can you please check the following settings?

 

1) Turn off iMessage (Settings > Apps > Messages)

2) Restart your phone (by pressing and holding the on/off button)

3) Tap Settings > Apps > Phone > My Number and confirm that it is correct.

4) If it is not correct, please enter the correct number

5) Turn iMessage back to On (Settings > Messages)

6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Thanks, 

 

Natalie