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help


Thompson Oludairo
Active Contributor

Hi 

I've got my pac code Thursday morning and inserted all the details needed to keep the same number from old network provider but still hasn't changed.

6 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2730 replies
  • April 14, 2025

What date and time did you submit the request ​@Thompson Oludairo? Did you receive a text confirming the request to port your number over?


Thompson Oludairo
Active Contributor

I did it on Thursday morning 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2730 replies
  • April 14, 2025

Did you receive a text confirming the request to port your number over?


Thompson Oludairo
Active Contributor

No nothing 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2730 replies
  • April 14, 2025

If your request had been submitted successfully, you would have received an SMS message informing you that iD Mobile had received your request and a switching date.

 

Probably best to start a chat with a Live Chat agent and ask them to arrange to port over your number. If you do this now, your number will port over tomorrow.

https://idmobile.co.uk/live-chat

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • April 16, 2025

Hey there ​@Thompson Oludairo, we will continue the discussion via PM with you.

 

Thanks,

Tyler