Help Needed: Cannot Submit PAC Code | iD Mobile Community
Skip to main content

Help Needed: Cannot Submit PAC Code

  • November 18, 2024
  • 4 replies
  • 219 views

Hi, When I go to the “Switch to iD Mobile” section, there is no entry field to input my PAC code. My PAC code is close to expiring.

The issue is that I don’t see an option to enter my PAC code on the page titled “Do you have a PAC or STAC code?”. After selecting “Yes,” the page does not display any entry field to input the PAC code, preventing me from submitting it. I’ve tried multiple times but cannot proceed with the transfer. Can anyone help me with this issue? I’ve tried using different browsers and desktops browsers too.

Any help would be appreciated. Thanks in advance!

This topic has been closed for replies.

4 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • November 18, 2024

Unfortunately ​@OneTap, iD seem to have a problem accepting any PAC that’s close to its expiry date. 

You could try using their Live Chat service to submit your PAC - but the iD advisers don’t work beyond 8pm on weekdays.


  • Author
  • November 18, 2024

No the issue is that I don’t even see an entry to try my pac code on the page “Do you have a PAC or STAC code? after clicking “yes” there is no entry to input a pac code so I can actually submit.


  • Author
  • November 18, 2024

Unfortunately ​@OneTap, iD seem to have a problem accepting any PAC that’s close to its expiry date. 

You could try using their Live Chat service to submit your PAC - but the iD advisers don’t work beyond 8pm on weekdays.

No the issue is that I don’t even see an entry to try my pac code on the page “Do you have a PAC or STAC code? after clicking “yes” there is no entry to input a pac code so I can actually submit.


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • November 19, 2024

Hi ​@OneTap,

Welcome to the Community!

Which device are you trying on?

Can you please try using the link below:

https://switching.idmobile.co.uk/customerPortIn

Kash