Help Needed: Cannot Submit PAC Code

4 months ago
November 18, 2024
4 replies
102 views

OneTap
2 replies

Hi, When I go to the “Switch to iD Mobile” section, there is no entry field to input my PAC code. My PAC code is close to expiring.

The issue is that I don’t see an option to enter my PAC code on the page titled “Do you have a PAC or STAC code?”. After selecting “Yes,” the page does not display any entry field to input the PAC code, preventing me from submitting it. I’ve tried multiple times but cannot proceed with the transfer. Can anyone help me with this issue? I’ve tried using different browsers and desktops browsers too.

Any help would be appreciated. Thanks in advance!

+26

andewhite
Platinum  Contributor
12061 replies
4 months ago
November 18, 2024

Unfortunately @OneTap, iD seem to have a problem accepting any PAC that’s close to its expiry date.

You could try using their Live Chat service to submit your PAC - but the iD advisers don’t work beyond 8pm on weekdays.

Forum member (non-iD).

O

OneTap
Author
2 replies
4 months ago
November 18, 2024

No the issue is that I don’t even see an entry to try my pac code on the page “Do you have a PAC or STAC code? after clicking “yes” there is no entry to input a pac code so I can actually submit.

O

OneTap
Author
2 replies
4 months ago
November 18, 2024

andewhite wrote:

Unfortunately @OneTap, iD seem to have a problem accepting any PAC that’s close to its expiry date.

You could try using their Live Chat service to submit your PAC - but the iD advisers don’t work beyond 8pm on weekdays.

No the issue is that I don’t even see an entry to try my pac code on the page “Do you have a PAC or STAC code? after clicking “yes” there is no entry to input a pac code so I can actually submit.