Can someone please help me I've ordered a phone pay monthly samsung a55 which is out of stock next delivery is 27th January 2025. I've just had an invoice though and terms and conditions for my new contract yet I've not even got them phone yet? I won't be charged for something I've not got will I?
Hi
Thanks for getting in touch with us here on the community.
We are very sorry for the delay with getting your order, we appreciate this must be frustrating.
You will not begin to be charged for the service/handset until the order has been dispatched.
Please do get back in touch with any questions.
Thanks,
Nat
+22Via the app or online portal
Bills → Manage bill cap → set the slider to £0 and click save.
+24Hi
Welcome to the Community!
I hope that your issue is resolved thanks to
If you require further assistance, please let us know.
Kash
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