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help please

  • December 19, 2024
  • 4 replies
  • 29 views
L
New
 Contributor

Can someone please help me I've ordered a phone pay monthly samsung a55  which is out of stock next delivery is 27th January 2025. I've just had an invoice though and terms and conditions for my new contract yet I've not even got them phone yet? I won't be charged for something I've not got will I? 

    4 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • December 20, 2024

    Hi ​@Lyndseyanzo 

     

    Thanks for getting in touch with us here on the community. 

     

    We are very sorry for the delay with getting your order, we appreciate this must be frustrating. 

    You will not begin to be charged for the service/handset until the order has been dispatched. 

     

    Please do get back in touch with any questions. 

     

    Thanks, 

     

    Nat 

    L
    New
 Contributor
    • Lyndseyanzo
    • Author
    • New
 Contributor
    • 4 replies
    • December 20, 2024

    Can you help me I don't want a spending cap how do I switch this off to £0

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • December 20, 2024

    Via the app or online portal

     

    Bills → Manage bill cap → set the slider to £0 and click save.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8064 replies
    • December 21, 2024

    Hi ​@Lyndseyanzo,

    Welcome to the Community!

    I hope that your issue is resolved thanks to ​@Daz_S.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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