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Help please! i cannot make calls or send texts

  • July 19, 2025
  • 2 replies
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S
New Contributor

How do I transfer my phone number from my ID Mobile SIM only plan to my new ID Mobile phone contract please? I did not buy the phone and package as a formal upgrade as I got a deal online so the new plan does not show in the app/ my account. Additionally I do not have the original SIM card that came with the phone. I got a replacement SIM from Currys. 

i already transferred content of original phone to the new one but now cannot make or receive calls or send texts on either phone unless online eg via WhatsApp. 
 

I need a phone for work so am desperate! Thank you in advance.

Best answer by Tyler C

Hey there ​@Siselena, thank you for reaching out. Unfortunately, you cannot transfer your phone number directly from one iD Mobile plan to another. To keep your phone number, you’d need to upgrade, or complete a triangle port, where you transfer your number from our network, to another, and back to ours on the new plan.

 

But to confirm, you cannot transfer your number from the old plan to your new one, and both plans will remain active and be charged until you cancel one of them.

 

Thanks,

Tyler

    2 replies

    S
    New Contributor
    • Siselena
    • Author
    • New Contributor
    • July 19, 2025

    Updated question as SIM has now activated. Hope someone can help please. Have ID mobile SIM only plan. Bought separate ID mobile phone package online not as an upgrade so not shown on app. Account only shows £10 SIM only plan.  Transferred my SIM only number to new phone but still paying for both SIM only plan and phone package plan. Need to cancel SIM only plan but as new package does not show on my ID account don’t know what to do, both plans now have same phone number. 

    Thank you! 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • July 21, 2025

    Hey there ​@Siselena, thank you for reaching out. Unfortunately, you cannot transfer your phone number directly from one iD Mobile plan to another. To keep your phone number, you’d need to upgrade, or complete a triangle port, where you transfer your number from our network, to another, and back to ours on the new plan.

     

    But to confirm, you cannot transfer your number from the old plan to your new one, and both plans will remain active and be charged until you cancel one of them.

     

    Thanks,

    Tyler

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