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help woth data in us

  • January 1, 2025
  • 1 reply
  • 6 views

Louise Hegarty
Community Member

Hi, I have purchased a data add on plan for us .  Data roaming is on, on both phone and id account but it’s not working.  I was on hold on the chat yesterday for most of the day.  Any ideas? Thanks 

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8064 replies
  • January 1, 2025

Hi ​@Louise Hegarty,

Welcome to the Community!

When roaming in USA you will need to connect to a network partner A&T or T-Mobile.

You can connect to these manually via your network selection in your handset settings.

 

Kash